# 15  

   .  .  .  and beyond

Drama  

My ongoing communication with a representative of TSA has me thinking optimistic thoughts.  The woman on the other end of the 1-800 number provided by a clerk in Syracuse, sounds sympathetic to my story and sends me forms to fill out to start a claim. The only thing I want them to be responsible for is our camera.  It's wasn't new, but it was our digital camera.  She sounds supportive and I decide to proceed.

When I said forms to fill out, I really meant plenty of forms.  I think there were 8 or 9 pages of information I had to scan and e-mail.  I had to make copies of our boarding passes, our tickets, our itinerary,  .  .  .  there was such a list of details needed, that I was afraid that I wouldn't be able to fulfill their requirements.  I did.  The information was received, and my pictures of the damage were added to the claim.  It would take several weeks for processing.   She wasn't kidding.  I did a follow up e-mail after about 8 weeks, and she said it was still under review.  Red tape galore.